This Privacy Policy explains how Viewmax AI ("we," "us," or "our") collects, uses, stores, and protects information when you use the Viewmax AI mobile application and related services (the "Service").
1. Information We Collect
Depending on how you use the Service, we may process:
- Media and prompts: images, videos, text prompts, and other content you choose to submit for AI video generation.
- Generation data: request details, generated results, error information, and basic usage data needed to provide and improve the Service.
- Subscription and token information: subscription status, token balances, transaction identifiers, and purchase status when you subscribe or obtain tokens. Payment card details are handled by the applicable payment platform, not stored directly by us.
- Device and technical information: device type, operating system, app version, and diagnostic information that may be provided by your device or platform.
- Contact information: information you provide when contacting us for support or feedback.
2. How We Use Information
We use information to:
- Provide, operate, and maintain AI video generation features.
- Process submitted media and prompts and return generated results.
- Manage subscriptions, token balances, purchases, and customer support.
- Detect abuse, protect the Service, troubleshoot errors, and improve reliability.
- Communicate with you about support requests, service updates, or policy changes.
- Comply with applicable laws and enforce our Terms of Use.
3. Media Processing and AI Providers
Media and prompts you submit may be transmitted to third-party infrastructure and AI processing providers so that we can generate the requested video. These providers may process the content only as needed to perform services for us and under their applicable privacy terms.
Please submit only content that you own or are authorized to use. Do not submit sensitive personal information unless it is necessary and you have the appropriate permission to do so.
4. Storage and Retention
We retain information only for as long as reasonably necessary to provide the Service, maintain records, resolve disputes, enforce our agreements, and meet legal obligations. Media and generated videos may remain on your device or in your collection until you delete them. Retention periods may vary depending on the type of information and the feature being used.
5. Sharing of Information
We may share information with:
- Service providers that support hosting, AI processing, analytics, customer support, security, or payment verification.
- Authorities or other parties when required by law, legal process, or to protect rights, safety, and the integrity of the Service.
- A successor entity if Viewmax AI is involved in a merger, acquisition, financing, or sale of assets.
We do not sell your personal information.
6. Permissions and Your Choices
The app may request access to your photo library or device storage so you can select media for video generation. You can manage these permissions through your device settings. You may also contact us to request access to, correction of, or deletion of personal information we control, subject to applicable law.
7. Security
We use reasonable technical and organizational safeguards designed to protect information against unauthorized access, loss, misuse, or alteration. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
8. Children's Privacy
The Service is not intended for children under the age required by the laws in their place of residence. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
9. Third-Party Services
The Service may rely on third-party platforms for app distribution, payments, hosting, or AI processing. Their handling of information is governed by their own privacy policies, and we encourage you to review them before using the related features.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the effective date above. Your continued use of the Service after an update means that you accept the revised policy.
11. Contact Us
If you have questions, requests, or concerns about this Privacy Policy, contact us at support@viewmax.ai.